Buckles subscribe to the Financial Vulnerability Taskforce Charter, taking particular care in respect of any clients who might be vulnerable and striving at all times to:
- Make our advice easy to understand
- Place your interests above all else
- Understand how your circumstances might make you vulnerable
- Not make assumptions about you
- Not label you
- Deal with you sensitively
- Adapt our processes and maintain your confidentiality
- Ensure that our staff are knowledgeable and appropriately trained
For more information you can see consumer information about the Charter below.
