Any business involved in business to consumer transactions will know of the different legal and commercial environment in which regulation takes place. The importance of reputation, ever more at risk of attack from the enhanced publication opportunities the internet offers to unhappy customers, coupled with the strict consumer protection regime and the oversight and regulation provided by Trading Standards and the Office of Fair Trading, amongst others, means that this can be a challenging environment where keeping ahead of the regulatory game is vital.
We advise businesses who trade with consumers on their obligations.
We help you focus on the legal obligations which underpin your ability to protect your customer relationships.
We provide guidance on how to treat customers fairly, how to protect your business from damaging consumer claims and possible enforcement action by the regulatory bodies.
Our teams can advise your business on your obligations for traditional and e-commerce trading, under the Distance Selling Regulations, Consumer Protection Act, Data Protection Regulations, Sale of Goods legislation, and Unfair Terms in Consumer Contract Regulations, amongst others.