About UsFrequently asked questions

Frequently asked questions

What are your office opening hours?

If you would like to visit our Nottingham and Stamford offices in person, we are open from 9am until 5.30pm Monday to Friday.

Our Peterborough office is open from 8.30am until 5.30pm Monday to Friday. For your convenience, our Peterborough office is open between 9.30am until 3.30pm on Saturday.

Our London office is open from 8.30am until 5.30pm Monday to Thursday and from 8.30am until 4.30pm on Fridays.

We are flexible and aim to meet our client's needs so we do not limit ourselves to these working hours.

If you would like to contact us using our web enquiry form we will get back to you as soon as we can during our normal working hours.

Do your offices have wheelchair access?

Yes. Our Peterborough office is well suited for our disabled clients with a specially adapted toilet and washroom facilities. Disabled parking bays are also available. The London office is wheelchair accessible, there is a wheelchair lift to all floors and the washroom facilities are wheelchair accessible. If you are visiting our Nottingham or Stamford offices, please call ahead and let us know if you have limited mobility. We will ensure that a member of staff is on hand to help.

Can I only use you if I live in Peterborough, London, Nottingham or Stamford?

Not at all, our clients are located regionally, nationally and internationally. We believe that expertise is more important than location.

Whether you are located near our offices or not, we can conduct confidential meetings with you from the comfort of your home or office through our online meeting software. We can show you presentations, allow you to view documents on screen and interact with you as if you were in the same room. Please contact us to discuss this option further.

Do your solicitors take legal aid cases?

In April 2013, the public's eligibility to claim legal aid was dramatically reduced. As a result, we no longer offer legal aid. To find a legal adviser who offers legal aid in your area, visit the GOV.UK website.

I'm not happy with my current solicitor, can I change to you?

If you are unhappy with the way your matter is being handled or the progress your current solicitor is making, we take over matters from other legal practices. Contact us on 01733 888888 for an informal chat about how we can help you.

Can I have a free initial consultation with a solicitor?

We offer free initial consultations in some areas such as personal injury. In some other areas we can offer a no obligation appointment. During the meeting we will find out your requirements and ask you a series of questions to establish what you need us to do. At the end of the appointment we will then provide you with an idea of charges or the fixed cost and timescales. If at this point you decide not to instruct us then there will not be any charge for the time spent in the appointment. Please contact us to find out more.

Do you offer fixed fees?

Yes. We offer fixed fees for our residential conveyancing and Will writing services. Before we undertake any instruction, we scope the work and ensure that we have all the relevant information to provide clients with the recommended action to take and the likely costs involved. For many types of work we are able to offer alternative pricing options such as capped fees, blended rates, risk-sharing arrangements and retainers. This is something we will discuss at the outset when evaluating the matter and what's involved. If you would like to discuss this further, please contact us.

Do you offer a 'no win, no fee' arrangement?

A 'no win, no fee' arrangement is a term used to describe a Conditional Fee Agreement. It states that a client cannot be charged if a compensation claim is unsuccessful. At Buckles Solicitors we offer Conditional Fee Agreements for all personal injury claims.

We are unable to offer no win, no fee agreements in relation to any family or employment matters. However, we do offer alternative pricing arrangements. Please contact us to discuss this further. 

Will you visit me at my home or business?

Absolutely. We recognise that for some clients visiting our offices can be difficult. We may need to make a charge for home visits. Please discuss this with your lawyer prior to your appointment.

What should I bring to my initial meeting?

When your appointment is confirmed we will let you know who you will be meeting and what you will need to bring with you. This may include personal identification, utility bills and any paperwork relating to your matter. If you would like to clarify what is required, please contact us.