The Government has announced the introduction of new permitted development (PD) rights in England to allow change of use from commercial, business and service uses (Class E) to a residential...
We believe that how we deliver our services to you is as important as the service itself.
Your interests are at the top of our agenda. You can expect us to treat you with total respect and fairness in all our interactions with you. You will always find us friendly, courteous and understanding.
From the outset, we want to build a working relationship with you built on trust and confidentiality. This helps us to gain a detailed understanding of what you are hoping to achieve and identify how we can get there.
We will communicate honestly, responsively and clearly with you, ensuring that you know who will be dealing with your matter, and what the estimated cost and timeframe will be to achieve a solution. This communication will continue throughout our relationship, keeping you regularly informed of progress along the way.
Your feedback on how we measure up to this commitment is very important to us so that we can continue to improve and provide an excellent client experience. We look forward to hearing from you.